Quick Answer
Soft Skills: The Essential Art of Adjusting is right for you if you already have (or are building) the technical side of adjusting but want more confidence handling the human side of claims.
This course is a strong fit if tense phone calls, frustrated policyholders, difficult negotiations, contractor pushback, time pressure, or professional boundaries cost you confidence, energy, or time.
It is not the right next course if your biggest need is licensing, Xactimate, estimating, construction basics, depreciation, policy interpretation, or CE credit.
| Want a quick assessment rather than an article? Jump to the quick quiz below. Still exploring whether adjusting is the right career path for you? Start with our free Career Path Builder for personalized guidance before you invest in training. |
Table of Contents
- Why Adjusters Need Soft Skills
- Quick Quiz: Is the Soft Skills Course Right for You?
- Adjuster Soft Skills You’ll Learn
- What This Course Adds Beyond Good Communication
- Who Should Take This Adjuster Soft Skills Course?
- Is the Course a Good Fit for You?
- Adjuster Soft Skills Course FAQs
Adjusters Need More Than Technical Training
As a new adjuster, you will quickly grasp how to inspect damage, document a file, and follow policy language. But the first time a contractor pushes back, or a frustrated claimant challenges your decision, or a negotiation stalls, you might feel uncertain, lose time and energy, and even start procrastinating on challenging phone calls.
While this can feel unsettling if it’s your first time, it’s actually good news: it means you have leveled up to the part of the job that falls outside of technical training. Because claims are far more than just files, estimates, and policy language. Ultimately, they consist of relationships with people.
At AdjusterPro, we have helped hundreds of thousands of adjusters get licensed and start working. Over the past 2 decades, we have seen (and experienced firsthand) where adjusters struggle once difficult conversations, conflict, and high claim volume enter the picture. While this is a course we offer, our goal in this article isn’t to sell you on it, but to help you assess whether it’s right for you.
By the end of this article, you will know what Soft Skills: The Essential Art Of Adjusting teaches, learn what the course adds if you already communicate well, and have a grasp on whether it fits your next step.
Quick Fit Quiz: Is AdjusterPro’s Soft Skills for Adjusters Course Right for You?
Answer yes or no to each question.
What Adjuster Soft Skills You’ll Learn And When You’ll Use Them In The Field
Soft Skills: The Essential Art Of Adjusting is built for the moments technical training does not fully cover.
You will not spend this course learning macros, depreciation tables, or estimating software. You will learn how to handle claim conversations with more control, clarity, and professionalism.
When Emotions Run High
Claims are emotional because loss is emotional.
A policyholder dealing with damage, financial stress, or disruption does not always respond calmly. This course teaches de-escalation skills that help you reduce tension, stay composed, and guide the conversation back to facts, next steps, and resolution.
When Negotiations Get Uncomfortable
Negotiation brings pressure.
A claimant, contractor, or policyholder will sometimes push hard for a different outcome. This course helps you prepare for those moments by understanding your BATNA, or Best Alternative To A Negotiated Agreement, before pressure enters the conversation.
You’ll learn how to work toward fair outcomes without abandoning professional boundaries or making fear-based decisions.
When Communication Breaks Down
Many claim problems are communication problems.
A policyholder hears a decision as rejection. A claimant misunderstands what you said. A contractor challenges your reasoning. A delayed call turns a manageable claim into a frustrated complaint.
This course helps you explain decisions clearly, build rapport, and communicate with empathy without softening the facts.
When Claim Volume Starts Controlling Your Day
Time management is also a soft skill.
When you are juggling dozens of open claims, communication starts to suffer. Calls get missed. Follow-ups slip. Details get buried.
This course helps you think about time, organization, and follow-up as part of the customer experience, not just personal productivity.
When Your Professionalism Is Being Tested
Adjusters are judged by how they act under pressure.
This course addresses professionalism, ethical standards, fiduciary responsibility, problem-solving, and decision-making in difficult situations. These skills help you stay grounded when conversations become tense, emotional, or adversarial.
What This Adjuster Soft Skills Course Gives You Beyond Good Communication Skills
If you have worked in customer service, sales, management, teaching, hospitality, or another people-facing role, you already have a valuable foundation of customer service and communication. You know how to listen, stay calm, and talk to people.
But adjusting puts those skills under a different kind of pressure.
In a general customer service role, the goal is often to satisfy the customer, solve the problem, and preserve the relationship. In adjusting, you still need empathy and professionalism, but your communication also has to stay inside the limits of policy language, claim facts, documentation requirements, settlement authority, and ethical standards.
In other words, when adjusting, the pressure is different because empathy and professionalism have to work alongside the facts of the claim.
You still need to calm tension, explain decisions clearly, and preserve trust. But every conversation also has to stay grounded in policy language, documentation, claim facts, and settlement authority. That is what makes adjuster communication different from general customer service.
This course helps you apply strong communication skills inside the realities of claim handling. It gives you more structure for tense conversations, stronger negotiation preparation, clearer language for difficult decisions, and more confidence holding professional boundaries when someone pushes back.
Who Should and Should Not Take Soft Skills: The Essential Art of Adjusting?
This course is a strong fit if you:
- Are a newer adjuster who wants more confidence handling real conversations with policyholders, claimants, and contractors
- Have field experience but still feel drained by tense calls, circular negotiations, frustrated policyholders, or high-volume communication
- Want adjuster-specific training in communication, negotiation, empathy, time management, and customer-facing professionalism
- Want soft skills training you can reference on your resume or discuss with IA firms, carriers, or employers
This course is not the right fit if you:
- Want training focused on Xactimate, estimating, construction basics, depreciation, macros, or policy interpretation
- Only want a CE checkbox course and have no real interest in improving field communication
- Rarely interact with claimants, insureds, policyholders, or contractors
- Already feel confident managing tense conversations, negotiations, emotional claimants, time pressure, and professional boundaries
In those cases, your next step is probably licensing, specialized certifications, Xactimate, estimating, construction, policy, or CE-focused training instead.
Final Recommendation: Should You Take Soft Skills: The Essential Art Of Adjusting?
You should take Soft Skills: The Essential Art Of Adjusting if you would like an edge on the human side of the business. If you struggle when people get angry, negotiations become uncomfortable, or communication pressure builds, this course is designed for that gap.
It is not a replacement for technical training. It is the next layer of professional development for adjusters who want to handle claim conversations with more confidence, control, and judgment.
If you recognized yourself in the quiz above and want structured training for the human side of adjusting, Soft Skills: The Essential Art Of Adjusting is the right next step.
Frequently Asked Questions About Soft Skills: The Essential Art Of Adjusting
Is This A Technical Adjusting Course?
No. This is not a technical adjusting course.
You will not learn Xactimate, estimating software, construction basics, depreciation, or policy interpretation. This course focuses on communication, negotiation, emotional intelligence, time management, problem-solving, ethics, and professionalism.
How Long Does The Adjuster Soft Skills Course Take?
This is a self-paced, online course. It’s available 24/7 and takes roughly 4 hours to complete.
Will This Soft Skills Course Help My Adjuster Resume?
Yes. This course provides specific soft-skills training you can include on your resume or discuss with IA firms, carriers, and employers.
It does not guarantee hiring results. It gives you a clear way to show that you have invested in communication, negotiation, professionalism, and customer-facing skills.
How Much Does The Adjuster Soft Skills Course Cost, And Is It Worth It?
Soft Skills: The Essential Art Of Adjusting costs $99.
The course is worth considering if tense calls, stalled negotiations, unclear boundaries, or communication breakdowns are costing you time, confidence, or professional credibility.
If your biggest gap is technical training, invest there first. If your biggest gap is the human side of claims, this course is built for that next step.
Does The Adjuster Soft Skills Course Count Towards CE?
At this time, “Soft Skills: The Essential Art Of Adjusting” does not count towards CE credits.
