Description
Are customer service skills something you need day to day while on the job? Is there a place for care and empathy in an industry where carriers and their policyholders want things done as quickly as possible? Is exceptional customer service really that important for a claims adjuster? YES!
The Fundamentals of Customer Service is a new course designed to help you develop and nurture one of the most important aspects of claims adjusting – customer service. Whether you’ve never worked in a service-related role or need to refresh your skills, this course will review the basics and demonstrate how to apply them in the insurance claims process.
The video-based course covers how to:
- Establish good practices
- Manage change
- Set realistic expectations
- Navigate difficult conversations
- Identify & address concerns
- Make good decisions
- Relate to the customer
The training includes workbook questions to help you reflect on potential situations and how to handle them. There are no quizzes or exams. At this time, this course is not approved for CE hours, but it should take roughly 2 hours to complete.
Desmond F. –
Kheruba M. –
Coty W. –
Denise F. –
Merian D. –
Very informative.
Tonya J. –
I would add multiple choice questions with full answers. The essay form doesn’t provide us with acceptable answers while in that situation or in an interview.
Christopher . –
Great situational claim scenarios, ideas , processes and responses to handle claim situations when they arise.
Michael S. –