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AdjusterPro Customer Service

AdjusterPro is so honored to be a Helpscout Customer Service Award Winner! A TOP 10 winner, in fact!

When our owners, Dan Kerr and Adam Gardiner, started this business, they agreed that providing exceptional customer service needed to be a focus. And it has remained a top priority for our company for over 15 years.

Our customers and students come to AdjusterPro to take courses to become claims adjusters. We understand that. But it was clear from Adam’s early days as an adjuster that information about adjusting as a career, what license you need and how to get it, how to find work, was very hard to find. So the team worked to build a website and blog that helped answer those questions.

But they didn’t stop there.

The owners wanted a support team that could also help students with every aspect of becoming an insurance adjuster. Sure, they help with tech support…but they do and know so much more! And we would be remiss if we didn’t congratulate and thank our support team (our largest department) for all of the dedication and hard work they’ve put into going above and beyond in their roles.

Whether it’s a single student struggling with a module in their course, or one of the largest insurance carriers in the country, our team considers solving their issue the most important thing they need to do. If we get questions we don’t know the answer to, this team will dig and dig until they find it. They strive to treat every customer as we would want to be treated. While nobody is perfect, at Adjusterpro, we do our best to adhere to The Golden Rule in every single interaction we have with our customers.

The award was given by Helpscout, our customer service software provider. When you call us, email us, chat us…it goes through the Helpscout system to our team. For the awards, Helpcout highlighted the Top 25 companies who go above and beyond to deliver exceptional customer experiences. Winners were chosen based on the Help Scout Happiness Score. They collected data from the 12,000+ companies they serve who had over 500+ responded tickets in the last year, and sorted them by the highest scores within each category.

To us, that is frankly, very cool.

Because it means we didn’t win this award for being their best customer, or because we spend money, or because they simply like us. This was based on hard data our customers gave at the end of their interactions with us, which was collected and analyzed in Helpscout’s system.

So a thank you to our customers is in order here, as well. It has been a pleasure to serve you and we appreciate you choosing AdjusterPro for your insurance training needs.

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