This article is part of an ongoing series on Delivering Great Customer Service.
If we get a voicemail or email during business hours, we try to respond within an hour. That’s pretty crazy in the world of customer service!
It’s a surprise and a delight to our students when they get an answer to their questions so quickly.
We make this work by having a system that works well for us, and our customer service team tracks their average response time each week, which keeps everyone motivated to keep response times short.
A real image of our All-Lines Training Helpscout Inbox at Zero on April 29, 2024. While I was writing this blog post, I logged in and snapped what I saw.
Answering every message within an hour might not be a realistic possibility for everyone, especially if you’re out and about in the field. But timely responses make an impression. Create a schedule and a system that works for you, like answering all emails first thing in the morning.
