All posts by Jessica Pipes

Mary, the director of our customer service department, has a unique interview question she likes to ask candidates: how does having a sense...... read more

Empathy lets your customer know that they are not alone in their problem. Expressing empathy is one of the most important things we...... read more

Part of good customer service is a good customer experience, and customer experience goes further than just the phone call or email. How...... read more

Our customer service team treats all our customers with patience and empathy, but we also expect them to be professional with us.  Why...... read more

When Maureen first started working with AdjusterPro, she would often overexplain her answer in her eagerness to exceed customer expectations. Sometimes, her extra...... read more

This article is part of an ongoing series on Delivering Great Customer Service. If we get a voicemail or email during business hours,...... read more

This article is part of an ongoing series on Delivering Great Customer Service. These next two rules are simple, practical, and maybe a...... read more

This article is part of an ongoing series on Delivering Great Customer Service. If you do customer service for any length of time,...... read more

This article is part of an ongoing series on Delivering Great Customer Service. Great customer service is rare, and too often, people are...... read more

The insurance industry, at its heart, is a customer service industry. One way or another, we’re all listening to people and helping solve...... read more

This article is part of an ongoing series on Delivering Great Customer Service. Every time I join an internal company meeting with Mary,...... read more