It’s my opinion that we can’t click with everyone, but we can sure earn their respect. Everyone’s in this game for results. Respect your Storm Manager’s job, and earn his/her respect by showing results.... read more
How one deals with adversity is one of the big differences between successful Adjusters and “dabblers”. Successful Adjusters see adversity as inevitable; it’s in the very nature of the career! They don’t let adversity overcome them. They are bigger than their problems. Dabblers, on the other hand, don’t want problems. they seek to avoid them at all costs (problematic in a career as a CAT adjuster), and when they come along, they get defeated. they are smaller than their problems... read more
In the business of CAT Adjusting, it is hard to overstate the importance of efficient use of time and energy. To state it simply, you’ve got a limited period of time to do as many claims as you can (properly) complete. That means, for starters, that you need to find a way to inspect as many losses as possible with as little down-time and drive time as possible.... read more
Bottom line; we recommend that you hold a license in their state of residence and other limited strategic states, depending on your claims company requirements, your state of residence and your aspirations in the claims industry. If your state of residence does not license adjusters, we recommend obtaining significant, strategic state licenses, such as high-weather activity states (TX, FL, GA) and state with fewer adjusters, such as New York.... read more
The fruits of having the wisdom and guts to set difficult expectations up front are wonderful. It can change a high-stress job into a low(er)-stress, exciting, high-reward job. The claimant stays happy, you’re a hero when you arrive early, there’s no “noise” making it to your employers so they’re happy (provided you’re cranking out quality claims). Of course you’ve got to maintain good communications with the claimants while they wait, but it’s actually not difficult if you are reliable with your return calls.... read more
Like most folks (including myself at the beginning of the coaching process), he is not really sure what he wants, but he's quite sure it's different from what he's got now. Most folks don't really know what they want in life, I've found, and as a result end up getting more of what they don't want than what they want. The beginning of the coaching process is the beginning of a serious attempt to answer the question "who the heck am I and what do I really want?" The answer to this question is really, really important... read more
When I first got into CAT adjusting, I was completely new to the industry. My first storm manager gave me an ominous warning; “Adam, I’ve never fired a CAT adjuster, but I’ve seen many, many new adjusters fire themselves.” It didn’t take me long to figure out what he was talking about. CAT adjusting is fantastic, rewarding, challenging, lucrative work, but it’s not easy money. There are lots of skills to master, and it takes perseverance and character.... read more
I know excellent mothers, carpenters, auto-mechanics, pastors and Adjusters. Experts are a time-a-dozen. Excellence is rare, beautiful and inspiring. And it belongs to those willing to pay the price. I know many, many adjusters but only a few excellent adjusters. These few are in high demand, because they bring such great value to those they work for and with. They’ve paid the price, they’ve put in the effort and energy, and they care.... read more
My strategy was simple; produce a very large number of quality claims with less hassle to my employers than the other CAT adjusters working around me. It worked pretty well, too. As claims started slowing down, I started getting calls from my storm manager asking if I could handle claims that other slower adjusters were not closing quickly enough. I always said YES.... read more
There’s an old saying; “people don’t care how much you know until they know how much you care.” How true this is in dealing with claimants! Communicating to a claimant that you understand their situation, fears and doubts; this can make all the difference.... read more
Hi! I am an instructor for AdjusterPro, and one of my favorite classes is my "Adjusting 101" class. In a previous post I talked about a popular subject covered in my class: SPOF (https://adjusterpro.com/insurance-adjuster-blog/single-points-of-failure ). A follow-up to this, and an integral part of my business model is another acronym: ICE, which stands for... read more
Identifying those things that bring your adjusting day to a screeching halt.... read more
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